Summary

 

Becoming an integral part of a world class team that is raising the bar in VoIP Telecommunications Industry. Proactively maintaining customer relationships by managing the customer's business needs as well as focusing on retaining and growing the overall customer relationships for a company's goals and objectives in the VoIP industry.

 

Summary of Skills

 

Adaptable in a fast-paced, multi faceted environment

Committed to deliver exceptional customer service

Strong written and verbal communications skills in both English and Spanish

Ability to work well with external and internal customers

Business experience heavily skewed in Care operations Developed and maintained

Excellent working relations with team members and partners across functional to deliver seamless service to customers

Ability to take cues from management and translate into a successful layout solution.

Strong analytical / quantitative and organizational skills Advanced understanding of voice/data/ internet applications,

communications technology and network design

Advanced understanding of Sales Cycles Knowledge of Class 4 and Class 5 VoIP Telephony skills with a concentration in Sonus GSX,

Knowledge of design requirements for SONET/ATM network rings.

Ability and understanding of telecommunications transmission and switching equipments it relates to packet/cell switches (SONET, ATM, Cisco, Nortel, Lucent, & Alcatel).

Knowledge of telecommunication circuit engineering and provisioning associated with inter-exchange routes, HI-Cap and other special service circuits, remote and local switches.

Complete understanding of the Nextel provisioning systems and the IDEN networks;Programs such as SiHLR, GHLR, NTM, VMS and SMS, systems.

Thorough knowledge of pre- press processes (preflight, trapping, font issues, etc.).

Experienced in 5-color print process Experience with digital video.

 

Troubleshooting proficiency

Exceptional telephone etiquette

Patient and diligent

Financial communication

Deadline-driven

Strategic planning

Exceptional problem solver

Focused and driven

Skilled multi-tasker

Dedicated team player

Positive attitude

Excellent communication techniques

Manufacturing systems integration

Project management

Vast technical knowledge

 

Experience

 

June 2001 to Current

Velocity Networks Hawthorne, CA

VoIP Provisioner   

 

As Provisioning Lead, overseeing and provisioning all orders that are submitted by our sales team for customer. Services including that of DIDs; Porting, Enterprises, circuits, SIP trunking. Assisting Sales in maintaining customers and adding new customers to base. assisting customer added to databases for billing and provisioning. Project management of all orders in house using saleslogic ticketing system, assisting support and NOC with customer issues. Also in charge of Traffic migration; DID migration from multi vendors to new,  project including DID inventory, internal porting, routing in preparation of migration to new Sonus Switch.  Maintained the purchasing, routing and turn-up with customer of new and existing DIDs. Management meetings on strategic planning providing support to internal teams, financial analysts, LCR, best practices and procedures for best possible implementation for customers situations.

 

1/16/2013 12:00:00 AM

 

Billing Analyst   

 

Validated, added and maintained Carrier customers profile in billing system, ensured rate decks were loaded for specified subaccounts and invoicing reflected that rate deck, additional charges on invoicing reflected all entries in billing system, handled all carrier disputes by analyzing CDR records with rate decks and final billed invoice, notification to carrier customer of analysis results and final resolution of dispute, researched disputes regarding the removal of DIDs or invalid charges per dispute from all existing databases including that of the network.

Contract Admin Under supervision of EVP of Carrier Services, maintained Contracts with Carrier customers and Carrier Vendors., notifications and or amendments/ addendum's.

Maintained Log of existing as well as past contractual customers and vendors, maintained calender of contractual end dates or renewals, Company name changes, or other necessary documentation pertaining to the original contract.

November 2010 to February 2011

Peering Partners Communications Carrier Services Las Vegas, NV

Carrier Advocate   

 

Providing assistance in transitioning the Carrier Services Division from CommPartners to Peering Partners Communications.

Job duties included break down portions of network and databases still connected to CommPartners Connect Hosted division.

Still providing all the duties previously listed in the CommPartners Carrier provisioner and Billing analyst, assuring carrier customer needs as well as the vendor needs are met.

August 2006 to November 2010

CommPartners Connect Las Vegas, NV

Carrier Provisioner and Billing Analyst   

 

Responsible for implementing the design, analysis, performance and testing of Trunks and functionality on behalf of the customer and vendors, Validated order requests with team on newly and existing carrier customer base as well as carrier vendors for information accuracy based on internal company product ordering specs, Added and maintained MAC changes for SIP trunking, IP trunking, of new Carrier customers, Carrier Vendors and existing as well, into the various provisioning databases and billing systems, maintain provisioning databases, maintain Carrier customer billing system, maintain LCR rate decks and distributions, onnet and offnet routing network configurations, initiate capacity request, work closely with traffic engineering on placement of such, work closely with translations on number routing maintain requests for adding and removal of DIDs on specified connections, assisted carriers with trunk utilization, troubleshooting of newly created or modified changes, MACs.

July 2007 to February 2009

 

Carrier Project Analyst   

 

Research, develop and implement a cost reducing plan.

LNP Port outs and Migration of numbers Processed the port out requests through to Level 3 and GLBX for customers, processed RT ticket for in house removal of number from network, processed notifications to and from customer as well as vendors Transition to the PAL Manager (Partner Agent Liaison).

Primary function of the PAL department is to Provide first line non-technical support to CommPartners Connect Wholesale Partners and Agents.

Assist Partners and Agents with questions/concerns on products, services, ordering forms, processes, order status updates, the Partner Resource Center, and any billing or other issues they need assistance They are also to act as the primary contact between the Partners and Agents and the various departments within CommPartners.

Channel the Partner or Agents initiatives, priorities and interests to the appropriate department.

To communicate the status of issues and concerns internally and externally to ensure.

September 2006 to July 2007

 

SE Advocate   

 

As the SE Advocate position accomplishing Hosted Product Support for Process and Procedures, Advocate customers initiatives, priorities and interests throughout the entire company.

To interact closely with Sales Engineers to keep them abreast of new best practices, application opportunities.Assist Product Management and Partner Support resources in developing application best practices,Internal focus on supporting carrier, adds, moves and changes within the CP systems (CXB, CPS, RT, NMS, etc.)Maintain/manage SE data/info on intranet and Partner Site.

To interact comfortably with mid-level and senior management both internal to CommPartners and with our customers.Quoted all the IP Direct / PAT t-1 product line and assisted internally with all aspects of ordering to delivery at site ensuring that partners requests were completed and T-1's were fully turned up.

To provide process flows for sales engineering support on CP sales personnel, partners and VARs, Assist sales staff on an as-needed basis to close deals.

December 2004 to April 2005

ECOM Sprint Communications Las Vegas, NV

Network Engineer   

 

As part of the Data Migration project, converting Sprints current circuit network to a packet network and migrate inventory and provisioning systems.

This included analyzing and converting the current network migrate inventory and provisioning systems.

This included analyzing and converting the current network infrastructure, its physical equipment, hardwires, and circuits from the legacy system (CIRAS) to the new system (Objectel by Metasolv).

Working with Nortel and Lucent fiber nodes (Opteras, OCx, DDM-2000s, FT-2000s, 400G, 40G, 2.5Gs, 10Gs etc.) or additional highly desirable skills; T1 and Translations knowledge as well as that of Access Nodes, DISC*S and Channel Banks; Circuit (DS1, DS3, OC- n, SONET) design and assignments; Analyzed information and draw accurate conclusion as well as problem solving; Researched all issues and made corrections; Managed aggressive schedules and workload, including project and time reporting.

September 2001 to December 2004

Nextel Partners, INC Las Vegas, NV

Tier 3 Technical Representative (NOC)   

 

Primary Responsibility to define and document the data architecture through gathering of requirements from end-user departments;Composed high-level creative and technical documents articulating how the proposed experience architecture solution addresses the strategic, business, user and functional requirements of the proposed solution; Created reports and analyzed overall application performance and best practices involving solution deployment; Integrated solutions as well as Testing, planning, training and written technical processes of such application once project releases in production.

Second responsibility to Generate, process ,troubleshoot, diagnose and lead appropriate resolution efforts by coordinating, interfacing, and facilitating, both internal and external organizations (Customer Care, Switch Technicians, RF Engineering, Performance Engineering, etc.); Provide customer follow-up; Provide notification and updates of scheduled and unscheduled outages and other maintainces.

 

Education

 

1989 ITT Technical Institute Robotics Covina, CA

BA Robotics

 

1988 ITT Technical Institute West Covina, CA

Associates EET Electronic Engineering Technician

 

1985 San Gabriel High School San Gabriel, CA

High School Diploma